Privacy Policy

Central Wellness CIC is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised experience.

Should you have any questions about this policy please write to us at hello@centralwellness.uk

When do we collect your personal data?

When you create an account
When you purchase a product
When you book a service
When you visit our centre to attend a class
When you redeem a gift card
When you engage with us on social media
When you download or install one of our apps
When you contact us by any means with queries, complaints or to send us your CV for a job application
When you enter prize draws or competitions
When you choose to complete any feedback requests or surveys we send you
When you’ve given a third party permission to share with us the information they hold about you
When you use our studio which may have CCTV systems operated for the security of both customers and Partners. These systems may record your image during your visit

What data do we collect and how do we use it?

Depending upon your use of centre, We may collect some or all of the following personal and non-personal data.

Data Protection says that we are allowed to collect and use your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons.

Who has access to your data?

Directors of Central Wellness CIC, teachers whose class you book onto. Accountants, solicitors, marketing team and digital team.

*Teachers will have access to personal information including medical history.

Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. to place an order or book a class.

Consent – where you agree to us using your information in this way e.g. for storing your payment card details.

Legitimate Interests – this means the interests of Central Wellness in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way

Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

Third party services and how we share your data

We contract with third parties to supply products and services to you on Our behalf. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

We use the following third party data processors who are based outside the EU, but who are protected by the Privacy Shield, which allows them to store EU data on US soil with the GDPR.

Squarespace, Acuity- booking system and collection of data

United Agency, Website site developer and booking system operator.

Mailchimp, The Rocket Science Group, LLC.Atlanta, GA USA- We use Mailchimp to distribute Newsletters and important group information.

Google, California USA – We may compile statistics about the use of Our Locations using Google Analytics including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law

Where do we store your data?

Your data will be stored in the UK and our booking system Online data for its Central Wellness platform, and data with third party service providers, Mailchimp are stored in the US, protected by the Privacy Shield.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under ‘What data do we collect and how do we use it’.

The law requires us to hold your personal information for a longer period, or delete it sooner;
you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Your rights

You have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold: right to access – You have the right to request information about the personal data we hold on you at any time.

right to portability – Whenever We process your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

right to rectification – You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

right to erasure – You have the right to erase any personal data processed by us at any time except for the following situations:

you have an ongoing matter with Customer Service you have an unsettled debt with Us, regardless of the payment method if you are suspected or have misused our services within the last four years your debt has been sold to a third party within the last three years or one year for deceased customers if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Your right to object to processing based on legitimate interest

You have the right to object to processing of your personal data that is based on Our legitimate interest. We will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

If you have any cause for complaint about Our use of your personal data, please contact Us at hello@centralwellness.uk in the first instance in order that we can investigate thoroughly.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

Our use of cookies

Cookies are small encrypted text files that are stored on your device by a website. We use cookies to enhance your shopping experience and to analyse our traffic. We don’t store personal information in the cookies we create, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser). Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings but please be aware that Our Site may not work properly if you do so. 

Liability Waiver

By participating in classes at Central Wellness, I hereby agree the following:

That I am participating in the yoga classes. workshops, courses, health programmes or any other activities (from here on referred to as ‘classes and activities’) offered by Central Wellness entirely at my own risk.  

I understand that during these classes and activities, I will receive information and instruction about yoga, physical exercise or health. 

I recognise that exercise requires physical exertion, which may be strenuous and may cause physical injury, and I am fully aware of the risks and hazards involved.

I understand that it is my responsibility to consult a physician prior to and regarding my participation in the classes and activities.  I take full responsibility for own fitness level and medical conditions in regards to my participation in these classes and activities.

I accept that it is my responsibility to inform my teacher at the start of each and every class I attend of any injury or health condition that I may have, but that my teacher or Central Wellness are in no way responsible for any worsening of any condition I may have as a result of attending a class or activity.

In consideration of being permitted to participate in the classes and activities, I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in the programmes offered by my instructor.

In further consideration of being permitted to participate in the classes and activities offered at Central Wellness, I knowingly, voluntarily and expressly waive any claim I may have against my instructor for injury or damages that I may sustain as a result of participating in these classes and activities.

I understand fully that from time to time during the classes and activities, the instructor may physically adjust the students form and posture. If I do not want such physical adjustments, I will so inform the instructor at the beginning of each class or activity I attend. I also acknowledge that if I do wish to receive such adjustments, it is my responsibility to inform the instructor when an adjustment has gone as far as I desire at that time.

If I am pregnant I understand that I participate fully at my own risk and that of my unborn child/children. If pregnant, I will be responsible for notifying the instructor as some classes may not be suitable during certain stages of pregnancy.

I agree that Central Wellness is in no way responsible for the safekeeping of my personal belongings and I hereby take full and sole responsibility from any liability of loss or damage to personal property while I attend a class or activity at Central Wellness.

I agree that neither I, nor my heirs, assigns or legal representatives, will sue or make any other claims of any kind whatsoever against Central Wellness, its instructors or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

I have read the above release and waiver of liability and fully understand its contents. I voluntarily agree to the terms and conditions stated above under my own free will.

Our Spaces

Sun Studio

The Sun studio is a beautiful natural light filled space upstairs purpose designed for yoga with infra red heating and wooden floors and fully equipped.

Hire this space

Moon Studio

On the ground floor the Moon studio is a more reflective space used for a range of classes as well as holistic health treatment such as therapeutic massage, acupuncture and private yoga sessions.

Hire this space

Central Wellness Email Newsletter
Keep up to date with new classes and workshops

Please enter your name and contact email below so that you can be the first to know of new classes, workshops and other offers.

To top